Return and Refund Policy

After an email is sent saying your order is shipping, the order can be cancelled for a 20% restocking fee and only if the carrier has not picked up the package.

Anytime, prior to the shipping confirmation email being sent, an order can be cancelled without penalty.

When your order arrives, please look closely at the box and if there are any damages, please take pictures and send the photos to the following: sales@3bnatives.com. 

In transit there can be some loose dirt or broken stems. This usually appears worse than it actually is. Again, take photos and either email sales@3bnatives.com or call 217-996-9250. We will guide you through how to determine if the plant is still viable. If determined viable we will ask that you plant immediately and give the plant a couple of weeks to establish and show new growth. If the plant does not establish, a full refund for any damaged plants will be given. A full refund will also be given for any plants determined not viable due to shipping damages. All refunds will be issued back to the original payment method.

After a healthy plant, that arrived in good condition, has been planted we can not guarantee the plant. There are too many variables that can affect whether a plant will establish and grow: planted properly, site conditions, pests, etc. Please keep in mind these are Native Prairie Plants and certain species can be picky about their environment. Whether or not a species will take to a location can not be determined until after planting. Please be sure to research before planting. That being said, most species do extremely well with very few issues.